Patient Experience/New Solutions Now

By Marge Axelrad
Friday, May 20, 2022 1:00 AM NEW YORK—The challenging business and cultural climate of the past couple of years have brought on many new definitions of what constitutes an excellent customer or patient experience. That’s because the pandemic shutdown was such an initial shock to the normal interactions between patients and doctors, customers and retailers that everything underwent a reassessment and rethinking, even as the situation improved.

VM Summit Examines Megatrends Shaped by the COVID-19 Pandemic

By Staff
Saturday, April 23, 2022 1:00 AM NEW YORK—Retail reinvention, fresh branding strategies, technology’s impact on health and vision and expanding patients’ access to care—megatrends shaped by the global pandemic—were brought into sharp focus by an array of experts at the Vision Monday Leadership Summit on March 30. The exclusive, in-person event, held at the Times Center here, featured a unique group of speakers who examined the dizzying pace of changes that are transforming retail and health care right now.

New Ways to Pay

By Marge Axelrad
Thursday, March 17, 2022 1:30 AM NEW YORK—The impact of a global pandemic has furthered a crescendo of new attitudes among patients toward how they want to pay, if they can afford to pay and the methods they are able to use to pay for their health care. Such concerns were in place prior to March of 2020 when COVID-19 threw so much into question, as most market experts agree. The retail and product worlds have been irrevocably changed by an escalation in online, digital and contactless payment options transforming those businesses for the past two years.

Independents and Optical Retailers Start to Add Click to Brick

By Marge Axelrad
Sunday, February 6, 2022 1:00 AM Call it a paradigm shift. A sea change. A transformation. A mindset adjustment. All describe the still-changing and already-changed attitudes among optical retailers and independent eyecare professionals toward establishing an enhanced online presence that supports e-commerce and connectivity with customers and patients.

Retail and Healthcare: UPENDED!

By Staff
Tuesday, December 7, 2021 1:00 AM NEW YORK—With a compelling speaker roster in place, The Vision Monday Leadership Summit culminated in October this year in two dynamic sessions which explored how new market forces, unleashed and amplified by the global pandemic, are rewriting the fundamental rules of customer/patient engagement for both retailers and healthcare providers. Part of the series of VM Leadership Summit sessions that started earlier this spring, the Oct. 20 and Oct. 27 virtual programs were themed “Retail and Healthcare: UPENDED! Ripping Up the Rulebook.”

Reengineering and Renovation

By Andrew Karp and Jeff Hopkins
Monday, October 25, 2021 1:00 AM The term “work in progress” accurately defines most prescription optical laboratories. No matter how smoothly a lab may be running, there’s always something that needs updating or replacing, whether it’s adding a single piece of equipment, reengineering an entire production line or even building a whole facility. It’s an endless cycle of invention and reinvention, and labs must learn to adjust to it while continuing to service customers, a challenge which can be daunting for any business.

Made in USA

By gwendolyn plummer
Friday, September 10, 2021 1:00 AM NEW YORK—In late October of last year, The Reshoring Institute, a non-partisan nonprofit that aims to support companies starting, restarting or expanding manufacturing within the U.S., published some new research (https://reshoringinstitute.org/made-in-usa-survey/). Consumers are fond of products made in the USA, The Reshoring Institute found—in fact, their research shows that nearly 70 percent of those surveyed would pay up to 20 percent more for products that they know are made in the U.S.

#HerStory2021

By Staff
Monday, August 2, 2021 1:00 AM As the pandemic continued to upend life in 2021, women, it seems, were bearing the brunt of extended responsibilities, both at home and in their work life. According to a recent Deloitte Global report, “Women @ Work: A Global Outlook,” heightened workloads and household responsibilities during the COVID-19 pandemic are driving deep dissatisfaction among many women in the workforce.

Crafting a Comeback

By Marge Axelrad and Mark Tosh
Wednesday, June 23, 2021 12:30 AM The year 2020 was remarkable, presenting an almost unimagined range of challenges unheard of before COVID-19 became part of the lexicon. The result has been a wave of changes for everyone, whether at work or at home. Like many businesses, the optical/eyecare sector was significantly impacted by the long-running and continuing pandemic. Practices closed or operated with reduced hours over various time periods. Resiliency became the watchword.

Rising to the Challenge

By Marge Axelrad
Monday, May 31, 2021 1:00 AM NEW YORK—In a year of upheaval, which in the year 2020 escalated on every front, from health care, business, family, politics and culture, due to many things including a global pandemic, it became clear to many that a new awareness of inequities, access and a demand for change would bring about a new and more widespread dialogue within the optical industry and profession toward diversity, equity and inclusion (DEI).

Modern Optics

By Marge Axelrad and Andrew Karp
Monday, April 26, 2021 12:00 AM NEW YORK—The COVID-19 pandemic has propelled much change and many health care-related issues and business shifts. But shutdowns, stay-at-home, work-from-home, school-from home, virtual meetings and entertainment, along with cultural changes, have also expedited many new behaviors and attitudes toward technology among consumers of all ages. As a result, patients’ expectations of what constitutes a next-level type of experience with retailers and vision care providers (actually, all types of health care providers) has been one of the first and most visible impacts of the pandemic on business of all types.

Sustainability Rising

By Marge Axelrad
Monday, March 22, 2021 1:00 PM Crescendo. That’s how most experts are characterizing the growing support among most consumers and businesses for advancing “sustainability” commitments, systems, products, solutions and causes across a range of fields, as a result of the coronavirus pandemic. “Sustainability has become a business necessity, not just a differentiator,” pointed out Forrester’s Olivia Berdak, vice president, research director last August. She added, “It is no longer a question of whether it is ‘necessary or not’ to launch sustainable business practices, but rather how long it will take before consumers, shareholders, or governments punish businesses that don’t.”

How Brick Is Learning to Click

By Staff
Monday, February 8, 2021 1:00 AM NEW YORK—Brick must now Click. The adoption of technology throughout the retail sector and the health care field, from larger national players to smaller independent groups and providers, was already underway. But the COVID-19 pandemic of 2020 accelerated, amped up, pushed the trend ahead, and is likely to have been the watershed development that is transforming both sectors forever.

Making a Difference Matters

By Marge Axelard
Tuesday, December 22, 2020 5:30 PM NEW YORK—Taking it seriously. That’s what’s seemed to be happening to the subject of sustainability in this year like no other, 2020. From individuals and families to companies and businesses large and small, a new awareness of climate change, economic challenges, social causes, human vulnerability and a growing priority toward health and wellness are all factors. Many felt this way before, but the pandemic and a one-of-a-kind year has created more concern among customers about corporate social responsibility. In other words, they are concerned about companies’ values and what they stand for and support.