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Mark Wright, OD, (r) professional editor of Review of Optometric Business, interviews Dr. Ryan Witt (l) and Jason Shanks (c) about their use of the Glimpse Live dashboard program. Watch for the upcoming video on ROB.
There are many metrics that optometrists can use to chart the performance of their practice. The Glimpse dashboard provides a comprehensive selection of these metrics, and ODs can pick and choose their preferred measures for keeping a close eye on operations.

This is one of the Glimpse Live features that Ryan Witt, OD, and Jason Shanks of Chittick Family Eye Care in Danville, Ill., noted in a recent interview with Review of Optometric Business, a Jobson publication.

Witt said his preferred metrics to review regularly include: average contact lens revenue, capture rate for contact lenses, and capture rate for eyewear, among a few others. These metrics are reviewed “every week, same numbers, same order, every time,” he noted.

Reviewing the dashboard data is just the first step in empowering the staff to boost performance, Shanks added. “Having access to the information [allows] you actually to begin to feel like you have 100 percent control,” he said. “We will make one shift here and make another shift over here and within just a few days we know that we can gain the revenue increase that we are looking for just by being able to look at it and making the appropriate tweaks.”