SCENE + HEARD: Discover Review of Optometry: How to Lose a Patient By Staff Wednesday, November 6, 2024 11:41 AM A 69-year-old woman presented as a new patient in June 2024 requesting transfer of her care to our office. Significant in her medical history is bilateral cataract extractions in 2022, followed thereafter with a membrane peel OS. She was discouraged that her vision was suboptimal, she had developed glaucoma and felt the practice she was transferring from did not give her the attention she was looking for. She also felt she was seeing a different doctor each time she was at that office. Eventually, she self-referred to a university eye clinic and apparently was told that she would be able to see somewhat better if her eyeglass prescription was changed, but the last clinic did not agree with that opinion. Read More