Top Line: Weave has announced the launch of its AI-powered Call Intelligence product.
Close Up: Using a custom generative AI model, Weave Call Intelligence gives health care providers the ability to extract actionable insights from their call data through automated call categorization and revenue opportunity identification, Weave said. Functions include:
• Call Transcription and Categorization: Automatically identify critical topics discussed during calls to recognize patterns and trends.
• Revenue Opportunity Identification: Pinpoint untapped revenue streams hidden within customer conversations, powering practice growth and profitability.
• Location Insights: Compare data as a whole or between multiple practice locations to identify strengths and growth opportunities—plus, weigh call analytics within locations to view performance on their own.
• Segmentation: Filter calls by new or existing patients, focusing on specific interactions that guide decisions.
• Call Direction: Filter calls by inbound or outbound to understand volume and identify trends in each category.
Branden Neish, chief product and technology officer at Weave, said, “Call Intelligence is more than just a product—it’s a breakthrough for our customers. With new generative AI capabilities, we’re enabling health care businesses to gain powerful insights, improve patient and client interactions, and unlock new revenue opportunities. This positions our customers to stay ahead of the competition and deliver exceptional service that sets them apart in their communities.”
Vital Stats: More information about Call Intelligence is available from Weave here.
www.getweave.com