EYECARE: Coronavirus BRIEFING: Business Updates Safilo USA to Implement Salary Reductions, Furloughs Due to COVID-19 Pandemic By Staff Thursday, April 9, 2020 12:24 AM SECAUCUS, New Jersey—In light of the COVID-19 pandemic, all Safilo USA employees who can conduct business remotely, including customer care representatives, are working from home in accordance with COVID-19 business guidelines set for the State of New Jersey. The company's North American distribution center in Denver, Colorado remains open with reduced operations, following all safety protocols and in compliance with the CDC’s recommendations. The company also continues to manufacture and assemble Smith goggles at a reduced capacity from its Clearfield, Utah facility. These Smith goggles are part of Goggles for Docs, an effort to provide ski goggles to health care workers who have no eyewear protection while treating patients in the wake of COVID-19.All employees, including customer care representatives, who can conduct business remotely are working from home using laptops, remote phone systems and video technology, remain engaged with internal partners and customers. The company continues to provide uninterrupted service, taking orders 24/7 online via its b2b website, www.mysafilo.com, and via its customer service center (800-631-1188) open Monday - Friday 8:30AM-6:30PM EST. Effective April 13, Safilo USA will be implementing a combination of salary reductions and/or furloughs for salaried and hourly employees. In a statement, the company said these actions are "to ensure its ongoing business sustainability in order to be prepared for when the company’s offices reopen."All Safilo USA regional sales managers and field sales representatives continue to be engaged and supported by the company to remain available to customers via email, phone and video conference. Safilo has also been offering a series of virtual training seminars on a variety of topics for the past three weeks and will continue to make these available to customers.Steve Wright, president and chief commercial officer of Safilo North America said, “Our goal throughout this crisis is to protect our organization now and for the future, meanwhile doing our best to minimize any financial impact to our employees and sales representatives while supporting our customers with the best service possible."