BUSINESS: Research + Stats E-Commerce Losses to Online Payment Fraud to Exceed $20 Billion Annually in 2021 By Staff Monday, April 26, 2021 4:27 PM A new study from Juniper Research has found that the value of losses due to e-commerce fraud will rise this year, from $17.5 billion in 2020 to over $20 billion by 2021; a growth of 18 percent over a single year. The research found that fraudsters have targeted consumers as they have increased their eCommerce use; exposing insecure fraud mitigation processes from merchants who are unfamiliar and unprepared for the continuing fraud challenges in this market.The research identified that merchants need to do more to implement fraud prevention strategies across all of their e-commerce channels, or they will continue to experience large losses. The use of AI will enable behavioural biometrics in this area, which will increase security across all potential fraud channels.The new research, Online Payment Fraud: Emerging Threats, Segment Analysis & Market Forecasts 2021-2025, found that while merchants will be keen to reduce fraud rates from their current levels, they will be hesitant to introduce extra friction into the checkout process. The report identified that clear messaging around security checks and automated behavioral analytics leveraging AI are key capabilities in preserving the user experience.Research co-author Susan Morrow explained: “While the need for security is greater than ever, the competitive e-commerce environment means merchants will need to ensure that extra security checks are justified to the user, or they risk higher cart abandonment rates.”The research also found that China will be the largest single e-commerce fraud market in the world; accounting for over 40 percent of e-commerce fraud losses globally in 2025, at over $12 billion. The research identified a massive eCommerce market and a relative lack of fraud detection and prevention platform deployment as the key drivers behind this. The research recommends that merchants operating in China should invest in fraud detection and prevention now, or they will increasingly face damage to their already slim operating margins.For more insights, download Juniper Research’s free whitepaper: Fighting Online Payment Fraud in 2021.