Businesses are planning to invest in AI this year, according to a new retail survey from Honeywell, a company that specializes in aerospace, building automation, industrial automation, and energy and sustainability solutions. New data shows that 8 out of 10 retailers plan to increase the use of automation and artificial intelligence across their operations, to adapt to changing consumer behaviors. 

Many businesses also plan to enhance employee skills and improve efficiency for shoppers in the coming year. According to the report, 35 percent of major retailers are planning to make significant AI investments in 2025. 

"We are truly in the midst of a new era for the retail sector where evolving AI capabilities will make a positive impact on the shopper's journey, the employee experience and the retailer's supply chain operation," said David Barker, president of Honeywell productivity solutions and services. "On their journey toward autonomous operations, retailers are looking for AI and automation solutions that provide actionable data and help to upskill their employees."

Barker added, the survey reinforces that retailers are using AI to enhance employee skills and improve on-the-job experience. It’s expected that these efforts could fill more than 580,000 retail job openings this year. 

The survey found that more employers are tuned into the benefits of AI, with 52 percent of respondents reporting that the technology can help employees progress more quickly in their careers, expand their soft skills and continuously provide value to their jobs.

Additionally, 60 percent of retail executives said that AI tools make the job easier for employees, while 55 percent said they increase job satisfaction. 

AI is being integrated into more aspects of the consumer experience, including access to information, improved translation times and better price comparison opportunities. 

Sixty-six percent of consumers who took the survey reported that they have used AI while shopping, including using chatbots, price comparison tools or customer reviews. 

The most common use for AI among consumers is price comparisons at 53 percent, followed by checking product availability at 41 percent and a more seamless checkout experience at 34 percent.