Does AI Improve the Customer Experience?

By Staff
Wednesday, May 1, 2024 9:00 AM The power lies in AI's ability to analyze extensive data, allowing businesses to deliver tailored products or services based on individual preferences and interactions.

Elevated Mortgage Rates Can’t Slow New Home Sales

By Staff
Tuesday, April 30, 2024 9:00 AM The willingness of the major homebuilders to utilize incentives such as price reductions, mortgage rate buy-downs and paying buyers' closing costs continue to support a healthy pace of new home sales.

Retail Workers Say Their Tech Issues Are Being Ignored

By Staff
Monday, April 29, 2024 10:20 AM Increased consumer pressure, operational efficiency requirements, ongoing labor shortages and the advent of AI have required retailers to rethink how they attract, retain and motivate store associates.

How Strong Is the U.S. Dollar?

By Staff
Friday, April 26, 2024 11:46 AM For Americans, the purchasing power of the dollar is higher and consumption will remain strong.

How Is AI Shaping the Retail Industry?

By Staff
Thursday, April 25, 2024 9:31 AM Right now, AI is shaping the retail industry in various ways including hyper-personalization of customer experiences, automating tasks to maximize profitability and increasing employee satisfaction. Site search and recommendations is another area where AI is starting to have a huge impact.

U.S. Homes Sales Slumped in March

By Staff
Wednesday, April 24, 2024 10:08 AM Though rebounding from cyclical lows, home sales are stuck because interest rates have not made any major moves.

Are Consumers Embracing the Omnichannel Experience?

By Staff
Tuesday, April 23, 2024 10:27 AM For retailers, the pressure to be everywhere their customers are has never been greater.

Retail Sales Grew in March With More Jobs and Bigger Tax Refunds

By Staff
Monday, April 22, 2024 10:59 AM Consumer spending remains steady, underscoring a resilient consumer, despite inflationary pressure.

Why Are Americans Saving Less?

By Staff
Friday, April 19, 2024 10:56 AM It is somewhat worrisome that households are not saving at the same rate they historically have, because they technically won’t have as much at their fingertips come a downturn or a shock that hits the household sector, so I think it leaves them more financially vulnerable.

Retail Sales Grew in March Amid Wage Gains and Easing Inflation for Goods

By Staff
Thursday, April 18, 2024 10:53 AM As inflation for goods levels off, March’s data demonstrates steady spending by value-focused consumers who continue to benefit from a strong labor market and real wage gains.

Is the Federal Reserve Done Raising Interest Rates?

By Staff
Wednesday, April 17, 2024 9:00 AM I don’t see any signs that we’re not having the desired restricted effect on demand that’s helping us achieve our goals.

Higher Than Expected Inflation in March Triggers Rise in Mortgage Rates

By Staff
Tuesday, April 16, 2024 9:00 AM Mortgage rates have been drifting higher for most of the year due to sustained inflation and the reevaluation of the Federal Reserve’s monetary policy path.

Inflation Grew Stronger Than Anticipated in March

By Staff
Monday, April 15, 2024 9:38 AM You can kiss a June interest rate cut goodbye.

Climbing Aboard the AI Train

By Anne Cooper
Sunday, April 14, 2024 2:30 AM As 2024 gets into full swing, the topic of artificial intelligence (AI) is everywhere. Taking a look at the examination of AI at some of the major meetings and shows to date—‘The AI-Powered Organization’ at The Vision Council Executive Summit, ‘Putting the Eye in AI: The Future of Artificial Intelligence in Optometry’ at SECO, and, more recently, ‘What’s Your AI Acuity? Sharpening a Vision for the Future!’ at the Vision Monday Leadership Summit—you will see that these multifaceted and multi-layered approaches to exploring AI have informed talks and presentations that filled a couple of hours to nearly a full day.

Consumer Feedback Triggered by Negative Experiences

By Staff
Friday, April 12, 2024 11:54 AM Our research underscores the importance of building emotional connections with customers to foster true, long-term loyalty.