“The power lies in AI's ability to analyze extensive data, allowing businesses to deliver tailored products or services based on individual preferences and interactions.”

Tomer Azenkot, CEO and president of Vee24, from his article, “AI Overload: The Good, the Bad, and the Ugly Impact on Customer Experience.” He also noted, “AI can be a home run for the customer experience. However, as with any powerful tool, there is a fine line between being productive and counterproductive—and sometimes AI strikes out.”