Eyecare Live Debuts 2.0 Version of Telemedicine App


NEW YORK—Eyecare Live, a comprehensive telemedicine solution for optometrists and ophthalmologists, has updated its patient app and cloud-based portal for doctors, debuting Eyecare Live 2.0. Eyecare Live is introducing the concept of on-boarding a clinic. The clinic can have one or more locations, one or more staff members and one or more providers. Staff can manage the profile, and information about the clinic is visible to the patients in the app.

Patients can choose a clinic or a provider and schedule consultations. When a patient schedules a visit with the clinic, those are sent in a central queue from which the staff member can "assign" a particular patient to a provider. Staff members can now manage patients’ consultation requests and appointments, just as they do for in-person visits.

Visits scheduled or sent directly to the providers are also visible to the staff members who may have an option to respond to the patient or reassign the patient visit to another provider if needed.

Staff members can choose what type of payments a clinic will accept: credit card, insurance or concierge. If the clinic accepts only credit cards and cash visits, then the patient will be presented only that option to pay for. They will to be able to use insurance for the visit with that clinic and the providers in that clinic. Staff can see the pending appointments or asynchronous appointments for all providers and respond to the patients if needed.

Staff members can respond to chat messages on behalf of the providers. The provider and staff members can have a group chat message with the patient. Staff members can charge patient's credit cards for any payments for the cash visits.

These features brings telemedicine visits in line with the in-person visits, enabling clinics to integrate telemedicine visits seamlessly with existing processes, Eyecare Live said.

Eyecare Live now offers bi-directional integration with Compulink. Data can be pushed and pulled to and from Compulink. Providers can choose their Compulink EMR option in their profile settings. When patient chooses a particular provider as a preferred doctor, the system will check if that provider is Compulink user and send a command to the Compulink agent on the provider's server to pull that patient's history and store in Eyecare Live’s local database.

When a provider sees the patient on the video call, the patient's social/past/family history, medications/allergies is updated from Compulink into the Eyecare Live portal. Additionally, the doctor portal has been redesigned to satisfy insurance billing of encounters, which matches EMR functionality. The pPortal has been redesigned and supports the requirements for insurance billing.

The patient app has been redesigned and simplified, enabling patients to schedule a new visit in less than three screens and 30 seconds. The app’s dry eye test has been redesigned to make it easy for the patients.

A new patient dashboard has been added to display all relevant data from EMR; patient's eligibility of benefits are displayed on patient's profile. The overall user experience has been significantly improved, making everything quick and easy for the patients, Eyecare Live said.