New Hoya Hub Customer Portal Connects Accounts to Real-Time Data and Customized Service

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LEWISVILLE, Texas—Ophthalmic lens technology leader Hoya Vision Care announced this week the launch of the Hoya Hub in the U.S. market. The Hoya Hub is a customer portal which further amplifies Hoya’s strongly embedded partnerships with eyecare professionals to drive digital solutions to meet their evolving needs and promote business success, the company said.

“As a technology leader in ophthalmic lenses, we also need to be a leader in servicing our customers,” said Dave Nicoll, global director of commercial excellence. He said, “The Hoya Hub further supports our customer-centric philosophy and adds unique value to their daily business. After nearly two years of development, we are proud to offer accounts an online service experience that is unlike any other in the laboratory business.”

The Hoya Hub experience is tailored to the needs of the practice. The customer portal connects accounts to real-time data and a customized service experience. Features of the Hoya Hub include:

• Customers can view real time status of jobs, search for invoices, print shipping labels and download technical specifications.
• Customer access to marketing programs and promotions.
• Practice owners can invite and set permission levels for individual staff members.
• Customer access to the new Hoya Learning Center.

“Our primary goal is to give customers access to the information they want when they want it,” noted Eduardo Martins, president, North America. “We partnered closely with customers throughout the development process. This enabled us to design the Hoya Hub around the services our customers truly want. We are very proud to provide a best-in-class service that reflects the needs of the independent eyecare professional, he said.”

New features expected to be added to the Hoya Hub later in 2021 include:

• Access to statements and rewards programs.
• Ability to pay statements.
• Additional customization of the user experience

More than a dozen countries will participate in rolling out the Hoya Hub to their markets in 2021.

The new Hoya Hub “exemplifies the dedication of the Hoya Vision Care team to be the ally of the customer by delivering ground-breaking solutions and innovative technologies and services,” the company added.

For U.S.-based ECPs with questions about gaining access to the Hoya Hub, contact a specialist by email at hoyahubusa@hoya.com.

hub-promo-video_3097_50039 from Hoya Vision US on Vimeo.