By CLICK Staff
The Vision Care Institute's
ODLean Consulting Program is expanding its program offerings to better help eyecare practitioners manage patient flow, increase productivity, improve patient experience, and boost profits with a range of new features and tools. Available to doctors and their staff, Operating a Lean Practice is a one-day seminar covering three areas: patient scheduling, clinical balance, and effective communication. Led by ODLean experts, attendees will learn how to create a customized patient schedule taking under consideration different patient types and shared office resources. They also will be taught how to structure their clinical workload to ensure doctors and technicians are in-sync, and communications techniques that allow for effective patient hand-off from technician to doctor and from doctor to optician. The seminar will be conducted in multiple locations across the country at a fee of $350 per attendee.
ODLean Consulting is also launching a series of e-learning modules that are based on learnings from more than 300 ODLean consulting engagements and observations across the United States and Canada. The modules will be available through
www.ODLean.com starting in mid to late 2013. The first module is titled "What is 'Lean'?" and addresses the "Lean" business philosophy of making multistep improvements to drive meaningful change across every aspect of your business. Future module topics include scheduling, clinical balance, communications, change management, and slit lamping, among others. The modules range in duration from five to 20 minutes, and are intended to be "bite-sized" for quick learning and implementation. Each module will follow a Learn, See, and Do approach in which ODLean will discuss the topic, demonstrate what it looks like in practice, and then provide several action items the viewer can immediately implement. Finally, the new ODLean iPad application, called ODLean Patient Experience, is a diagnostic tool which will enable eyecare practices to track patient flow and improve efficiency. The application will send data to a web portal on
ODLean.com where subscribers can access their metrics. This new web portal will be available in mid to late 2013.
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