SCENE + HEARD: Discover 20/20 Magazine: Advice for the Optic Lorn By Staff Monday, July 1, 2019 4:52 PM It’s with great enthusiasm that I introduce a new monthly column for Pro to Pro. “Dear Ms. Specs in the City,” by Laurie Pierce, ABOM, will answer your questions about optics, management, retail, patient care and more. Inspired by Judith Martin’s book, “Miss Manners’ Guide to Excruciatingly Correct Behavior,” Ms. Specs wants to help bring excruciatingly correct behavior to the optical in every aspect of the business. Don’t know what to do? All you have to do is ask. A great resource for optical knowledge, Laurie is an instructor in the opticianry program at Hillsborough Community College in Tampa, Fla. Each month, Ms. Specs will select a reader’s question for a personal response in the column, so please email your questions to dkotob@jobson.com. Don’t be shy. Let Ms. Specs know what’s bugging you. Read More.