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Key quotes on RETAIL SUCCESS

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“The challenge of the retail business is the human condition.”
– HOWARD SCHULTZ, chairman and CEO, Starbucks

“I don’t know the key to success, but the key to failure is trying to please everybody.”
– BILL COSBY, actor/comedian

“Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.”
– TONY HSIEH, CEO, Zappos.com

“In business, as in life, the difference between ‘insipid’ and ‘inspired’ is passion. With mediocrity fast becoming a competitive liability, success depends on new ways to rouse the human spirit at work.”
– GARY HAMEL, management expert, founder, Strategos

“Recognize that there will be failures, and acknowledge that there will be obstacles. But you will learn from your mistakes and the mistakes of others, for there is very little learning in success.”
– MICHAEL DELL, founder and CEO, Dell Inc.

“A retailer lives and dies by what they have in their stores, and if they’ve got the right ingredients […] they thrive.”
– JAY STEIN, CEO, Stein Mart