Latest News Essilor’s ECP University Expands Online Course Offering By Staff Monday, December 10, 2012 12:21 AM DALLAS— Essilor of America announced the addition of new courses to ECP University, an organization designed to help doctors, eyecare practice owners and managers grow their practices by providing education solutions through in-person training, distance learning and online training. The new courses offer comprehensive training for front desk professionals at eyecare practices. Based on customer feedback, Essilor’s education department and the ECP University team conducted extensive market research to determine the competencies required for running an efficient and organized front office. These core competencies were then used to create eight hours of e-learning courses which include topics such as managing patient appointments, record keeping and reporting, managing patient issues, telephone etiquette, managing vendor appointments, explaining insurance to patients and tracking insurance claims. “Whether on the phone or in-person, front desk staff members are the first and last encounter patients have with an eyecare practice,” said Howard Purcell, OD, FAAO, senior vice president of customer development, Essilor of America. “Effective training for front desk staff is undeniably important, and Essilor hopes to help ECPs increase patient satisfaction resulting from an overall positive experience with a customer-focused staff.” The front desk courses are added to a comprehensive online catalog that includes optical and medical training, patient service and selling, business management, technical concepts, products, insurance and more. Subscribers have 24/7 online access to more than 80 courses, CE credits, an ABO Exam prep guide, and assessments at the end of the courses. Administrators can assign courses, create a custom curriculum for users, and track and monitor staff progress. According to Essilor, a subscription to ECP University is a cost effective method for an office staff to continue its professional development.