The Intelligent Office

By Andrew Karp
Friday, September 06, 2013 4:00 AM Eyecare practices are now the nexus of a vast and rapidly growing information network that connects practitioners with patients, insurance companies, suppliers, doctor alliances and other medical professionals.

Smartphones, Tablets and Mobile Apps Change the Conversation

By Andrew Karp
Monday, March 04, 2013 12:02 AM Thanks to smartphones and tablets, ECPs and patients are connecting in new and novel ways.

Education, Try On and Measurement Made Easy

By Andrew Karp
Monday, March 04, 2013 12:01 AM One of the most significant ways that technology is changing the patient experience is in the area of patient education.

Constant Connectivity

By Andrew Karp
Monday, March 04, 2013 12:00 AM In today’s wireless world, mobile devices, apps and software innovations are enabling eyecare professionals and their patients to stay constantly connected.

Educating the Patient

By Andrew Karp
Monday, April 16, 2012 12:05 AM Patients are better informed about their eye health than ever before, thanks to the many online resources now available to consumers. But that’s only a starting point.

In the Exam Lane, Seeing Is Believing

By Andrew Karp
Monday, April 16, 2012 12:04 AM In addition to using educational videos to inform patients about general eye health topics, ECPs are using a new generation of diagnostic instruments to provide patients with personalized perspective.

Enhancing the Dispensing Experience

By Andrew Karp
Monday, April 16, 2012 12:03 AM As much as new technologies are changing the eye exam experience for patients, they are having just as significant an impact on the dispensing process.

Going Beyond Brick and Mortar

By Andrew Karp
Monday, April 16, 2012 12:02 AM A growing number of eyecare practices are taking advantage of smart phones, email and text messaging to stay connected with the patients who are at home, at work, or otherwise on the move.

Analyzing the Patient Experience

By Andrew Karp
Monday, April 16, 2012 12:01 AM As crucial as technology is to optimizing the patient experience, though, technology is not a solution by itself.

The Patient Experience

By Andrew Karp
Monday, April 16, 2012 12:00 AM NEW YORK—What do eyecare patients expect when they visit their eye doctor or optician? Excellent care, top notch service, a good selection of top quality products and reasonable prices usually top their list of priorities.
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