SAN DIEGO—Carl Zeiss Vision has
announced the achievement of ISO 9001 Quality Management Certification
for three Zeiss optical laboratories located in Chester, Va., Hebron,
Ky. and Clackamas, Ore., demonstrating its commitment to quality and
continuous improvement. The evaluation was completed by the independent
certification company UL DQS, and consists of a four-step process:
planning, implementation, results and analysis, and improvements.
“We continuously work to improve
efficiency, quality of products and communication both internally and
externally to achieve the best in customer satisfaction,” said Steve
Ballenger, VP operations, Carl Zeiss Vision, North America. “Receiving
the ISO 9001 Quality Management Certification validates our commitment
to quality and customer service.”
ISO 9001 is the internationally
recognized standard for the quality management of business. According to
www.iso.org, “The standard is based on a number of quality management
principles including a strong customer focus, the motivation…of top
management, the process approach and continual improvement.”
Certification demonstrates the
existence of an effective Quality Management System (QMS) that satisfies
the rigors of an independent, external audit. Quality objectives are
continuously updated and displayed on flat panel screens in common areas
for all personnel to see. Extensive use of bar coding allows detailed
tracking of all production activities and test/inspection results.
“This certification is an
important milestone in our goal of delivering the most advanced products
with the best quality and service” said Joe Donahoe, Carl Zeiss
Vision’s president, North America. “It is the result of a continuing
Zeiss commitment to serving our customers, extending from top management
to the team on the production line. When we combine the most advanced
products with the best in service, we create a true win for our
customers.”
akarp@jobson.com