Three Carl Zeiss Vision Labs Achieve ISO 9001 Quality Management Certification

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SAN DIEGO—Carl Zeiss Vision has announced the achievement of ISO 9001 Quality Management Certification for three Zeiss optical laboratories located in Chester, Va., Hebron, Ky. and Clackamas, Ore., demonstrating its commitment to quality and continuous improvement. The evaluation was completed by the independent certification company UL DQS, and consists of a four-step process: planning, implementation, results and analysis, and improvements.

“We continuously work to improve efficiency, quality of products and communication both internally and externally to achieve the best in customer satisfaction,” said Steve Ballenger, VP operations, Carl Zeiss Vision, North America. “Receiving the ISO 9001 Quality Management Certification validates our commitment to quality and customer service.”

ISO 9001 is the internationally recognized standard for the quality management of business. According to www.iso.org, “The standard is based on a number of quality management principles including a strong customer focus, the motivation…of top management, the process approach and continual improvement.”

Certification demonstrates the existence of an effective Quality Management System (QMS) that satisfies the rigors of an independent, external audit. Quality objectives are continuously updated and displayed on flat panel screens in common areas for all personnel to see. Extensive use of bar coding allows detailed tracking of all production activities and test/inspection results.

“This certification is an important milestone in our goal of delivering the most advanced products with the best quality and service” said Joe Donahoe, Carl Zeiss Vision’s president, North America. “It is the result of a continuing Zeiss commitment to serving our customers, extending from top management to the team on the production line. When we combine the most advanced products with the best in service, we create a true win for our customers.”

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