Thursday, August 21, 2014 9:30 AM
One of the issues that always comes up is should I bonus my staff, or should I just pay a flat salary. There are two different sides to this argument.
Friday, August 08, 2014 2:30 PM
The age-old adage "dress for the job you want, not the one you have" could be just as appropriate for the associates throughout your multiple-location practice as it is for anyone.
Wednesday, March 12, 2014 9:03 AM
Your team is your biggest asset. We recently heard a story (one we've heard numerous times before) about a patient who will no longer go to a doctor they love because the front desk staff was rude and unaccommodating.
Wednesday, February 05, 2014 8:09 AM
Hiring new employees can be one of the most frustrating or rewarding parts of being in business. Ten years ago, we would place ads in the newspaper, review many resumes, and call the people who we "felt" had the right experience for our practice. There weren't many tools available and accessible to our business.
Wednesday, January 08, 2014 10:06 AM
By hiring paraoptometric staff and enlisting them to take on responsibilities across multiple locations, mid-size regional optical groups can improve efficiencies, realize savings and ultimately improve their bottom line.
Wednesday, December 04, 2013 7:06 AM
When a patient walks out of the exam room and into the optical dispensary they become a consumer. Consumers expect an experience, so how can you give them what they want while leading them in the direction of the eyewear that's best for them?
Wednesday, September 04, 2013 2:06 AM
Change is all around us, and those businesses that can adapt will
succeed. Those who flounder will fail. Adopting new technology in our
office can be a challenge, but in the current environment, this has
become crucial to success or failure.
Wednesday, August 07, 2013 2:06 AM
Are you struggling with annual reviews and employees who feel entitled to a pay raise every year, regardless of their performance? Is each staff member clear about the things they do that have the greatest impact on profitability?
Wednesday, July 10, 2013 2:00 AM
TALLAHASSEE, Fla.—When the CEO of
The Hour Glass
, James A. Stephens, OD, FAAO, walked into a room full of employees one night last month, he expected to lead a corporate awards presentation. Instead, he and his wife Alice were met with a standing ovation followed by a "Roast and Toast."
Wednesday, May 01, 2013 2:03 AM
NEW YORK—Challenges with staff management are often mentioned by eyecare professionals and optical retailers as one of their most pressing concerns.
Wednesday, April 03, 2013 2:06 AM
What do Marriott, Disney, Starbucks, McDonald's and many other successful businesses have in common?
Wednesday, March 06, 2013 2:06 AM
The critical piece to your success operating multiple locations is the ability to implement and track results. This doesn't happen on its own. You need someone accountable to "trust but verify" what is really occurring at each location. You need to "Train the Trainer."
Wednesday, February 06, 2013 2:03 AM
Online recruitment has revolutionized the way employers in the eyecare industry attract and hire qualified employees. For organizations that need to hire quickly, online recruitment strategies offer scalable, cost-effective solutions for managing the challenges of recruiting.
Wednesday, January 09, 2013 2:03 AM
Can your business grow profitably? Absolutely! But in order to obtain it, both multi-location retailers as well as large independents can significantly benefit by teaching their staffs how to achieve it.
Thursday, October 25, 2012 2:03 AM
If you've often thought that the traditional technique of posting advertisements and sifting through stacks of resumes to find just the right employee seems outdated, you're probably onto something.