dba q&a

VM Summit Panelists to Probe Telehealth’s Disruption and Opportunities

By Staff
Wednesday, March 7, 2018 12:05 PM NEW YORK—Telehealth’s disruptive influence on vision care and the opportunities it offers for enhancing patient care and increasing practice growth will be explored in a special session at the Vision Monday Global Leadership Summit, “Tackling Disruption: The Telehealth Frontier.” The session will feature telehealth experts, leading providers, eyecare professionals and optical retailers.

For 2015, What Are Regional Optical Leaders' Priorities?

By dba Staff
Tuesday, January 6, 2015 2:05 PM As we begin the new year, dba asked a group of leading regional optical retailers what they have established as their priorities for 2015. Below are the answers to the following question from groups operating in various areas throughout North America.

What's the Best Lab Strategy: In-House, Centralized or Wholesale?

By dba Staff
Tuesday, December 2, 2014 12:10 PM Mid-size regional optical retailers can control costs and quality with in-house labs or centralized labs that serve multiple locations. Or they can reduce the headaches and upfront investments by outsourcing to one or more wholesale optical labs.

What Does the Affordable Care Act Mean for Your Practice? 'Nothing Yet,' Say Leading Regional Optical Groups

By John Sailer
Monday, November 24, 2014 10:00 AM One of the most controversial health care laws to pass in recent history, the Patient Protection and Affordable Care Act (also known as the ACA), continues to generate disagreement among health care providers and patients.

What Leading Regional Optical Groups Learn from Students

By dba Staff
Wednesday, November 5, 2014 12:15 AM

With 21 optometry schools  in operation in the U.S. and Puerto Rico (four founded since 2008), and two new optometry schools currently going through the accreditation process in Kentucky and Virginia, there are plenty of opportunities for optical groups to cultivate relationships with the schools themselves, their students, and their recent graduates.

Can Scratched Lenses be a Customer Service Opportunity?

By dba Staff
Wednesday, October 8, 2014 12:05 AM How do optical retailing leaders handle patients returning with scratched lenses? Do they charge extra for a warranty up front, build it into the purchase price or simply remake lenses for free and consider it good customer service?

Honors and Incentives, How Some Optical Retailers Honor and Encourage Their Staff

By John Sailer
Tuesday, September 2, 2014 9:00 AM One way many mid-size regional and local optical retailing groups help achieve success is by providing incentives to encourage staff performance. Some present trophies or plaques or recognize top performers with notices in company publications, while others distribute gift cards or monetary awards to staff members who excel.

Educating and Certifying Staff, Optical Retailers Explain the Procedures and Benefits

By John Sailer
Tuesday, August 12, 2014 12:30 PM An educated and certified staff can ultimately improve your bottom line. The following optical retailers explain their reasons for choosing how they educate staff and how they handle paying to certify them: Mark Johnson, director of optical services, Virginia Eye Institute; Alan Ulsifer, OD, CEO and president, FYidoctors; Jonathan Rosin, MD, co-president, Rosin Eyecare and Comprehensive Eyecare Physicians, P.C.; and David H. Hettler, OD, Drs. May & Hettler.

Telling Tales of E-Tailing: Regional Retailers Relate Their Stories of Selling Eyewear Online

By dba Staff
Wednesday, April 2, 2014 8:09 AM It's been a controversy for some time now, but online optical retailing has slowly and steadily become a small but growing part of this business.

Expansive Attitudes: Regional Retailers Exhibit a Trend Toward Adding Locations

By dba Staff
Wednesday, March 12, 2014 9:09 AM The economy's continued sluggishness has not kept these savvy regional retailers from strategically adding locations they've purchased outright or built anew from the ground up. This month, the following multiple-location optical operations describe their recent and planned expansions along with the factors influencing their reasons for growing in the current marketplace.

Educating and Certifying Staff, Optical Retailers Explain the Procedures and Benefits

By dba Staff
Wednesday, February 5, 2014 8:10 AM An educated and certified staff can ultimately improve your bottom line. To follow up on last month's dba article about investing in paraoptometric certification, this month the following optical retailers explain their reasons for choosing how they educate staff and how they handle paying to certify them: Mark Johnson, director of optical services, Virginia Eye Institute; Alan Ulsifer, OD, CEO and president, FYidoctors; Jonathan Rosin, MD, co-president, Rosin Eyecare and Comprehensive Eyecare Physicians, P.C.; and David H. Hettler, OD, Drs. May & Hettler.

What's the Best Lab Strategy: In-House, Centralized or Wholesale?

By Staff
Wednesday, January 8, 2014 10:09 AM Mid-size regional optical retailers can control costs and quality with in-house labs or centralized labs that serve multiple locations. Or they can reduce the headaches and upfront investments by outsourcing to one or more wholesale optical labs.

Flexible Spending Accounts
Become Even More Flexible

By dba Staff
Wednesday, December 4, 2013 7:09 AM Starting this year, the U.S. Department of the Treasury and the Internal Revenue Services modified the "use-or-lose" rule related to health flexible spending arrangements (FSAs). Now, plan participants are permitted to carry over $500 of their unused health FSA balances into the following year. An estimated 14 million families participate in health FSAs.

How Regional Optical Retailers Are Benefiting from Social Media

By dba Staff
Wednesday, October 2, 2013 1:09 AM As was once the case with having a company website, participating on social media platforms has gone from being optional to becoming a necessity of doing business. Facebook, Twitter, Yelp, YouTube and other sites have become a part of millions of consumers' daily lives, and optical retailers throughout the country have established their own profiles on these and other popular social media portals so that they too can participate in the conversation and drive business their way.

New Technologies Retailers Have Implemented to Interact With Patients

By dba Staff
Wednesday, September 4, 2013 2:09 AM The following mid-size regional optical retailers told dba what new technologies they’ve implemented for interacting with patients: Bob Brodney, president, Eye Care Associates; and David H. Hettler, OD, Drs. May & Hettler.